bd9 Responsible Gaming
Gaming is for fun — not for stress. bd9 believes that setting the right limits for healthy entertainment is every player's right and responsibility.
Gaming at bd9 is a purely entertainment experience — and we want it to stay enjoyable at all times. That is why we encourage every member to monitor their gaming habits and set their own limits when needed. Building a healthy gaming environment is not just a matter of rules for us — it is a core commitment.
To create an account at bd9 and take part in any casino or sports betting activity, a member must be at least 21 years of age. This age requirement is not relaxed under any circumstances. Full details are stated in the Terms and Conditions, which members must agree to at the time of registration.
Gambling or betting should never be treated as a source of income. Winning and losing are both part of this form of entertainment. If you feel your reliance on gaming is growing or you are facing losses, use bd9's tools and seek help from family or a professional advisor if needed. You can find answers to common responsible gaming questions in our FAQ section.
Tools for Setting Your Own Limits
bd9 gives every member the ability to control how much they play and for how long. The tools below can be activated from your account settings or directly through live chat.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once a limit is set it takes effect immediately; increasing a limit takes 24 hours to come into effect.
Self-Exclusion
Close your account for a set period or permanently. During self-exclusion, no promotional communications are sent and you cannot log in to your account.
Session Time Limit
Set a limit on how long you can play in one sitting. When the set time is up, your session will end automatically and you will need to log in again.
Bet Limit
Decide in advance the maximum amount you can place per round or per bet. This helps control the tendency to place large bets suddenly.
Break Feature
Pause gaming for one week or one month. During this time your account will remain active but betting and casino features will not be available.
Support Team
To activate any tool or get advice on any issue, contact bd9's 24/7 live chat or email — support is available in Bengali.
Recognise the Warning Signs
Ask yourself a few questions to find out whether your gaming habits are getting out of control. If these signs appear, seeking help is the wisest course of action.
Betting Beyond Your Means
A tendency to play with money set aside for essential expenses, borrowed money, or the family budget.
Chasing Losses
After a loss, repeatedly placing larger and larger bets to try to win back what was lost.
Impact on Sleep and Daily Life
Gaming causing loss of sleep, difficulty concentrating at work, or distance from family.
Tendency to Hide It
Hiding the amount you play or the losses you have made from family or close ones.
Anxiety and Stress
Feeling restless when unable to play, or constantly worrying about gaming.
Loss of Control
Repeatedly trying to stop but being unable to, or spending more than the budget you set.
Ways to Get Help
Asking for help is not a weakness — it takes courage. bd9 is always here for you, and family and professional counsellors are also a great source of support.
bd9 Live Chat Support
Talk in Bengali on bd9's 24/7 live chat. Let us know about self-exclusion, deposit limits, or any concern, and our support team will respond right away.
Contact by Email
If you prefer not to chat live, write in detail and send an email. The bd9 support team replies in both Bengali and English.
Help from Family and Trusted People
Share what is on your mind with a family member or a trusted friend. Support from someone close is the most effective help in any difficult situation.
Professional Counselling Services
Seek help from a mental health specialist or addiction counsellor. In Bangladesh, this kind of counselling is available at government and private mental health centres.
bd9's Core Principles
Protection of Minors
Age is verified at the time of registration at bd9, and those under 21 are not allowed to create an account. We request guardians to use parental controls on shared family devices.
Providing Clear Information
Members are clearly informed about the rules of each game, bonus terms, and risks. You can learn more about bd9's operations and values on the About Us page.
Member's Right to Control
Every member has full control over their own account. Deposit limits, bet limits, session time, and self-exclusion — members decide all of these themselves.
Ensuring Privacy
Information shared when contacting us for self-exclusion or support is kept completely confidential. The Privacy Policy explains in detail how personal data is stored and used.
Efforts to Reduce Harm
If a concerning change is noticed in a member's gaming pattern, the bd9 support team proactively reaches out and helps the member take the necessary steps.
Apply for Self-Exclusion
Temporarily or Permanently Close Your Account
Fill in the details below and submit. Our support team will process your request as quickly as possible. Alternatively, you can also apply directly through bd9's 24/7 live chat.
After submitting, it may take up to a few hours to come into effect. In the case of permanent exclusion, once it is active it cannot be reversed.