bd9 Privacy Policy

1. Introduction

bd9 (hereinafter referred to as "we", "our", or "the platform") places the highest importance on the privacy of its users. This privacy policy applies to all members who use the bd9app.cam website and its associated services.

This policy will inform you about what types of information we collect, how that information is used, who it may be shared with, and what rights you have over your own data. Alongside reading this privacy policy, you are encouraged to read our Terms and Conditions, as both documents together form the complete framework of our relationship with users.

By creating an account on bd9 or continuing to use our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

2. Information Collection

bd9 collects your information in various ways. The types and sources of information collected are described in detail below:

2.1 Information Collected at Registration

When you open an account on bd9, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — minimum age to use the service is 21)
• Email address
• Mobile number
• Nationality and country
• Preferred currency

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, bd9 may request completion of an account verification (KYC) process in certain cases. The following documents may be required in this process:

• Copy of National Identity Card (NID) or passport
• Proof of bank account or mobile banking (bKash, Nagad, Rocket, or Upay) details
• Recent photo or selfie (if required)

2.3 Usage Information

When you use the bd9 platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Time spent and navigation path on the platform
• Game history and transaction records
• Login time and session information

2.4 Financial Transaction Information

During deposits and withdrawals, we store transaction details. However, your full bank or mobile banking PIN or password is never stored on our servers under any circumstances.

3. Use of Information

bd9 uses collected information only for the purposes listed below:

• Creating and managing accounts and verifying user identity
• Processing deposits, withdrawals, and other financial transactions
• Providing applicable bonuses and promotional offers
• Providing customer support via 24/7 live chat and email
• Maintaining platform security and preventing fraud
• Improving the experience based on user preferences
• Sending important service-related messages (email or SMS)
• Applying responsible gaming policies and identifying risky behaviour
• Fulfilling legal obligations

bd9 does not sell your information to third-party marketers. However, if you do not wish to receive bd9's own promotional messages, you can change your communication preferences from account settings.

4. Sharing Information with Third Parties

bd9 may share information with third parties on a limited basis in specific circumstances. These circumstances are as follows:

4.1 Service Provider Partners

To operate bd9's services, we use certain trusted third-party technology providers — such as payment processors, server infrastructure providers, and game software suppliers. These partners receive only the information necessary to provide their specific services and operate under strict confidentiality agreements.

4.2 Legal Obligations

bd9 may be required to disclose information to relevant authorities pursuant to a court order, a lawful request from an investigative body, or applicable law.

4.3 Financial Fraud Prevention

If money laundering or any other financial crime is suspected, bd9 may share the necessary information with the relevant financial intelligence agencies. This is done to protect the interests of users.

4.4 Business Transfer

If there is a significant change to bd9's business structure (merger or acquisition), user data may be transferred. In such cases, users will be notified in advance and the protections of this privacy policy will be maintained.

5. Cookies and Tracking Technologies

The bd9 website and application use various types of cookies and similar technologies. These technologies help keep the platform functioning properly and improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used for session management, login security, and fraud prevention. These cookies cannot be disabled, as the service would not function without them.

5.2 Functional Cookies

Functional cookies are used to remember your preferences such as language selection and screen layout. They save you the hassle of adjusting settings each time you visit.

5.3 Analytics Cookies

We use analytics cookies to understand how users interact with the platform and to improve the quality of our services. This information is processed in aggregated and anonymous form.

You can control or delete cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the platform.

6. Data Security Measures

bd9 applies industry-standard technical and administrative security measures to keep your personal information secure. These include:

• SSL (Secure Socket Layer) encryption — all data exchanged between the website and the user's browser is kept encrypted
• Sensitive information such as passwords is stored using strong hashing methods
• Firewalls and intrusion detection systems to prevent unauthorised access to servers and databases
• An OTP-based two-step verification option for account access
• Regular third-party audits to identify security vulnerabilities
• Access to data is restricted to authorised staff only

Although bd9 makes every effort to protect data, it is not possible to guarantee complete security on the internet. Keeping your account password confidential and avoiding logging in from unfamiliar devices is important for your own protection.

7. Data Retention Period

bd9 retains your information for as long as it is necessary for providing services or required to meet legal obligations. Specifically:

• Active account data: for the full duration that the account remains active
• Financial transaction records: generally retained for up to five years after account closure for legal and accounting purposes
• KYC documents: retained for a specified period after identity verification in accordance with regulatory requirements
• Communication history and support records: for up to two years after account closure

Once the stated periods have elapsed, data is securely deleted or anonymised in a way that no individual can be identified.

8. User Rights

As a bd9 user, you have the following rights regarding your own personal information:

8.1 Right to Access Information

You may request from bd9 at any time to find out what information we hold about you.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via support.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, this right may be limited where there are legal obligations or ongoing disputes to be resolved.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing or analytical purposes.

8.5 Right to Data Portability

You may request a copy of your own data in a commonly usable format.

To exercise any of the above rights, please contact our support team. We will endeavour to respond to your request within 30 working days. To learn more about responsible gaming at bd9, read our Responsible Gaming Guidelines, which also describe options for setting account limits and self-exclusion.

9. Protection of Minors

All services of bd9 are for persons aged 21 or older only. We never intentionally collect or store personal information of anyone under the age of 21.

We verify age at the time of registration, and if anyone opens an account using false information, that account will be immediately cancelled and their data will be deleted.

If guardians become aware of a minor using the platform, they may contact us. We will resolve the matter promptly.

10. Policy Changes

bd9 reserves the right to update this privacy policy from time to time as needed. Changes may occur mainly for the following reasons:

• Introduction of new services or technology
• Legal or regulatory changes
• Improvements based on user feedback and suggestions
• Modernisation of data protection practices

For significant changes, we will notify users in advance by email or through a notice on the platform. The date on which changes take effect will be mentioned in the "Last Updated" section at the top of this page.

Continued use of bd9 after a policy change will be taken to mean that you have accepted the updated policy. For answers to common questions, you may visit our FAQ section.

11. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us through the following: